The impact of information technology skills on cyber deviance among employees in the banking sector of Mongolia
Narantungalag Ganbat¹
, Gerelmaa Damba²*, Nandin-Erdene Banzragch3, Delgersaikhan Bold4, Tamir Enkhbat5
*Corresponding Author: Gerelmaa Damba
1Business Management Department, University of Finance and Economics, Mongolia, narantungalag.g@ufe.edu.mn,
2Business Management Department, University of Finance and Economics, Mongolia, gerelmaa.d@ufe.edu.mn,
3Marketing Management Department, University of Finance and Economics, Mongolia, nandinerdene.b@ufe.edu.mn
4Accounting Department, University of Finance and Economics, Mongolia, delgersaikhan.b@ufe.edu.mn
5Business Management Department, University of Finance and Economics, Mongolia, tamir.en@ufe.edu.mn
Digital Object Identifier: https://doi.org/10.53468/mifyr.2025.05.02.01
Abstract – The rapid digitalization in the banking sector has increased the use of information technology (IT), which in turn has given rise to various forms of cyber deviance. This study investigates the relationship between employees’ IT skill levels and the occurrence of cyber deviances among bank employees in Mongolia. A quantitative research design was employed, surveying 434 bank employees using a validated 24-item instrument that measures four dimensions of cyber deviance: unauthorized IT access, cyberslacking, computer abuse, and cyberaggression. Data was analyzed using factor analysis to confirm the measurement structure and one-way ANOVA to examine differences across IT skill levels. The analysis revealed that, overall, IT skill levels did not significantly affect the frequency of cyber deviance. However, a notable finding was that employees with advanced IT skills reported a greater tendency to monitor their coworkers’ computer usage, indicating a potential link between technical proficiency and workplace surveillance behaviors. These findings underscore the importance of developing targeted cybersecurity policies and training programs within banks, especially in the context of digital transformation. By addressing both overt and subtle forms of cyber deviance, the study provides critical insights for enhancing organizational security and employee supervision.
Keywords – Cyber deviance, IT skills, workplace behavior, banking sector, Mongolia
Article History: Received 25 March 2025, Received in revised form 27 March 2025, Accepted 3 May 2025
httpsdoi.org10.53468mifyr.2025.05.02.01