Exploring organizational culture: A comparative analysis of public and private hospitals in Mongolia

Doljinsuren Tserenbat¹* Gerelmaa Damba²

*Corresponding Author: Doljinsuren Tserenbat

¹MBA, Department of Business Management, University of Finance and Economy, Mongolia, doogiierdene@gmail.com
²Ph.D, Department of Business Management, University of Finance and Economy, Mongolia, gerelmaa.d@ufe.edu.mn

Digital Object Identifier: 

https://doi.org/10.53468/mifyr.2025.05.01.15

Abstract – Organizational culture is essential for achieving performance goals and driving success, particularly through its impact on leadership. In healthcare, it directly influences patient safety,
treatment outcomes, and operational efficiency by fostering a supportive environment for personcentered care. This cross-sectional study examines the organizational cultures of 580 physicians
and healthcare workers from three public and three private tertiary hospitals in Mongolia using the Organizational Culture Assessment Instrument (OCAI). Findings indicate that public
hospitals predominantly follow a “hierarchy culture”, characterized by rigid structures, strict regulations, and top-down management. In contrast, private hospitals lean towards a “clan
culture”, emphasizing teamwork, employee engagement, and patient-centered care. Notably, both public and private hospitals prefer a more collaborative model, indicating a shift away from
hierarchical control towards a more dynamic, team-oriented approach. These results highlight an ongoing transformation in Mongolia’s healthcare sector, with hospitals striving to create more
flexible, engaging, and patient-focused work environments to improve both staff morale and patient outcomes.

Keywords – Healthcare organizational culture, Organizational culture assessment instrument (OCAI)

Article History: Received 17 March 2025, Received in revised form 18 March 2025, Accepted 21 March 2025

Download file: httpsdoi.org10.53468mifyr.2025.05.01.15