Deviant workplace behavior in Mongolia’s banking industry: An empirical analysis

Narantungalag Ganbat¹, Gerelmaa Damba²*, Nandin-Erdene Banzragch³, Delgersaikhan Bold⁴, Tamir Enkhbat⁵

*Corresponding Author: Gerelmaa Damba

¹Business Management Department, University of Finance and Economics, Mongolia, narantungalag.g@ufe.edu.mn
²Business Management Department, University of Finance and Economics, Mongolia, gerelmaa.d@ufe.edu.mn
³Marketing Management Department, University of Finance and Economics, Mongolia, nandinerdene.b@ufe.edu.mn
⁴Accounting Department, University of Finance and Economics, Mongolia, delgersaikhan.b@ufe.edu.mn
⁵Business Management Department, University of Finance and Economics, Mongolia tamir.en@ufe.edu.mn

Digital Object Identifier: 

https://doi.org/10.53468/mifyr.2025.05.01.75

Abstract – This study investigates deviant workplace behavior among Mongolian banking employees, focusing on how age, gender, education, and work experience influence such
behavior. Using the Banker’s Deviant Behavior Scale, data from 434 employees showed minor deviance was more common than major deviance. Education and experience had significant
effects, while age and gender did not. A strong positive correlation between minor and major deviance supports the slippery slope effect. The findings underscore the need for proactive
management of employee behavior considering demographic factors.

Keywords – Workplace deviance, Banking industry, Minor deviance, Major deviance, Demographic factors, Empirical study

Article History: Received 16 February 2025, Received in revised form 18 February 2025, Accepted 21 March 2025

Download file: httpsdoi.org10.53468mifyr.2025.05.01.75